Changing the text of your confirmation email
InstructionIntermediate
- Waar vind ik dit
- Configuratie - Templates - Templates
The default text works, but it does not sound like your place. The emails your guest receives are templates you edit yourself.
What to replace and what to leave
A template contains variables: the guest's name, the date, the party size. Leave those — they are filled in when the email is sent. The text around them is yours.
What we recommend mentioning
- How long you hold a table. "We hold your table for 15 minutes" prevents an argument at the door.
- How to cancel or change. A guest who does not know how to cancel, does not cancel.
- Parking or access, if that is a thing where you are.
Test on your phone
Make a reservation in your own name and read the email on a phone, not on your monitor. That is where your guest reads it too.